Is It Documented, LLC
 

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At Is It Documented, LLC, we value transparency and strive to provide exceptional consulting services. Please review the following payment and refund terms before purchasing our services.
 

Payment Policy
 

• Full payment is required before any consulting services are provided unless otherwise stated in a signed agreement.

• Work will not begin until payment has been received and confirmed.

• For retainer or recurring services, payment terms will be outlined in the service agreement.
   

Refund Policy
 

Clients may request a refund within seven (7) calendar days of signing the service agreement.
 

After the 7th calendar day, all payments are non-refundable, and no refunds will be issued.

If a client requests that work begin before the seven-day refund period has expired, any approved refund will be reduced by the value of services already performed, including consultation time, document reviews, research, planning, or any other work completed on the client's behalf.
 

Once a project has been substantially completed or all contracted services have been delivered, the engagement is considered fulfilled and is no longer eligible for a refund.

Changes to Services
 

If the client requests changes to the original scope of work after the agreement has been signed, additional fees may apply. Any changes will be documented and approved by both parties before additional work begins.
 

Client Responsibilities
 

To ensure timely completion of services, clients agree to provide requested documents, information, and access to personnel in a timely manner. Delays in providing requested materials may result in adjustments to project timelines.
 

Contact Information

Questions regarding this policy may be directed to:

Is It Documented, LLC

• 🌐 isitdocumented.com

• 📧 jatu@isitdocumented.com